This security measure is required to comply with a federal mandate to enhance the security of member account information from outside intrusion using multi-factor authentication.  All financial institutions and other entities that offer a home banking website where account information is available were required to do this also.   

 

Each website may have various methods that they have employed to enhance the security.  This process is required to protect your account and other members’ accounts from outside intrusion.

 

Here are a couple of things to keep in mind when answering your challenge questions.

1)  The answers are case sensitive – if you capitalize something when you initially answer the question, you will need to enter it exactly the same way when you are prompted with the question later.

 

2) You are asked four questions initially, but you only have to answer one of them each time you sign in and the questions alternate each time you sign in.

 

3)  Until you get used to the new process, write your answers down and keep them in a safe place.  Once you get familiar with the routine and can remember your answers, destroy the list of answers.

 

4)  Once you are into the system, you can change your answers by clicking on “Change Security”.  You can change your PIN and the answers to your five questions.

 

We are sorry for any difficulties that you may experience with this sign in process; however it it required to protect your account information.